Refund and Returns Policy - Zatafa – Taste the Purity, Live the Wellness

We provide refunds in the following cases:

1. Damaged, Leaked, or Wrong Product Delivered

If you receive a damaged, leaked, spoiled, or incorrect item, notify us within 24–48 hours of delivery.

Please share clear photos or a short video as proof.

After verification, we will provide a full refund or a replacement.

2. Package Not Delivered

If the courier fails to deliver your package, you will receive a full refund.

3. Quality Issues

If you believe the product has a quality issue, contact us within 24–48 hours.

We will verify and issue a refund/replacement accordingly.

—

Since we deal in food products, the following items are not eligible for refund or return (except if damaged on arrival):

Opened or used items

Perishable food products that have been tampered with

Items without original packaging

—

The product must be unused, sealed, and in its original packaging.

Returns will not be accepted if the product has been opened (unless defective).

—

Once approved, your refund will be initiated within 5–7 business days.

The amount will be credited to your original payment method.

—

To request a refund, please provide:

1. Order ID

2. Reason for refund

3. Photo/video proof (if applicable)

4. Your contact details

Send the details to:
📧 support@zatafa.com
📱 WhatsApp: +91-6265330057